IT Business Management

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ITBM Practice Establishing language as well as skills to support collaborative efforts among IT team members to push income throughout a sector.

ITBM support encourages organizations and individuals to make meaningful use of IT and digital sites.

1. Introduction to ServiceNow ITBM
– Understanding the role of ITBM in modern organizations
– Overview of ServiceNow ITBM suite
– Benefits and key features of ITBM
– Navigating the ITBM workspace in ServiceNow

2. Project Portfolio Management
– Creating and managing projects
– Defining project portfolios and objectives
– Prioritizing and selecting projects
– Project planning and scheduling
– Resource allocation and capacity planning
– Monitoring project progress and performance
– Project reporting and analytics

3. Application Portfolio Management(APM)
– Defining and categorizing applications
– Evaluating portfolios
– Application rationalization and portfolio optimization
– Managing application lifecycles
– Application scoring and ranking
– Assessing and mitigating application risks
– Reporting and analysis for APM

4. Financial Management
– Managing IT budgets and financial plans
– Cost tracking and allocation
– Financial modeling and forecasting
– Cost transparency and charge back/showback
– Vendor management and procurement
– Financial reporting and analysis

5. Demand Management
– Capturing and managing demand requests
– Demand scoring and prioritization
– Demand pipeline management
– Aligning demand with strategic goals
– Reporting and analysis for demand management

6. Agile Development

– Integrating Agile methodologies into ITBM
– Managing Agile projects and teams
– Sprint planning and execution
– Agile reporting and metrics

7. Resource Management
– Resource planning and allocation
– Resource utilization tracking
– Skills and role-based resource management
– Capacity planning and forecasting
– Resource reporting and analytics

8. Performance Anlaytics & Reporting
– Creating and customizing dashboards
– Building performance analytics indicators and widgets
– Data visualization and reporting best practices
– Creating and scheduling reports
– ITBM reporting for decision-making

9. ServiceNow Integration & Automation
– Integrating ITBM with other ServiceNow modules
– Workflow automation in ITBM
– Using APIs and web services for data exchange
– Best practices for system integration and automation

10. Best Practices & Governance
– ITBM governance and compliance
– Establishing best practices for ITBM processes
– Performance improvement and optimization strategies
– User adoption and training strategies*